Shipping policy

Last updated: July 15, 2026

This Shipping and Delivery Policy applies to purchases made through silverfurniturechicago.com and orders placed directly with Silver Furniture.

1. Delivery Availability

Silver Furniture primarily provides local furniture delivery and store pickup.

Delivery availability depends on the customer’s address, the merchandise ordered, delivery access, and our current service area. We reserve the right to decline delivery to locations outside our service area or locations that cannot be accessed safely.

Submitting an order does not guarantee that delivery is available to the provided address. We will contact the customer if additional information or delivery arrangements are required.

2. Delivery Charges

Delivery fees are calculated based on factors including:

  • Delivery location;
  • Order size and weight;
  • Number of furniture pieces;
  • Required labor or assembly;
  • Building access;
  • Stairs, elevators, or other access restrictions; and
  • Additional services requested by the customer.

Applicable delivery charges will be shown at checkout or communicated to the customer before delivery is scheduled.

Additional charges may apply for redelivery, difficult access, missed appointments, address changes, additional assembly, or services not included in the original order.

3. Order Processing and Product Availability

Some products may be available locally, while others must be ordered from a manufacturer or distributor.

Products displayed on our website are not guaranteed to be immediately available or physically located at our store. Manufacturer inventory and availability may change without notice.

Orders are subject to product availability, payment verification, and order acceptance.

4. Estimated Delivery Times

Delivery and fulfillment dates are estimates unless Silver Furniture provides a specific written guarantee.

Estimated delivery times may vary depending on:

  • Product availability;
  • Manufacturer or distributor processing;
  • Special-order requirements;
  • Delivery address;
  • Weather;
  • Traffic;
  • Building restrictions;
  • Customer availability; and
  • Circumstances outside our reasonable control.

We will contact the customer when the merchandise is ready to schedule delivery.

5. Delivery Delays

We will make reasonable efforts to fulfill orders within the estimated timeframe. However, delays may occur because of manufacturer shortages, discontinued products, transportation issues, weather, or other circumstances outside our control.

If we cannot fulfill an online order within the promised timeframe, we will contact the customer with an updated estimate and provide any delay, cancellation, or refund options required by applicable law.

6. Scheduling Delivery

Customers must provide a current telephone number and email address so that Silver Furniture can contact them regarding their order.

Delivery appointments are subject to availability. A customer or authorized adult must be present at the delivery address during the scheduled delivery window.

Customers should notify us before delivery of any:

  • Stairs;
  • Elevators;
  • Narrow doors or hallways;
  • Restricted building hours;
  • Loading-dock requirements;
  • Parking restrictions;
  • Certificates of insurance required by the building; or
  • Other conditions that could affect delivery.

Failure to disclose access restrictions may result in delays or additional charges.

7. Missed Deliveries and Redelivery

If no authorized adult is present, the address is incorrect, access is unavailable, or the delivery cannot be completed because of conditions under the customer’s control, the delivery may be considered missed.

A redelivery fee or additional handling charge may be required before another delivery appointment is scheduled.

Delivery charges already incurred are generally nonrefundable unless required by law.

8. Measuring the Delivery Area

Customers are responsible for measuring:

  • Doors;
  • Hallways;
  • Stairways;
  • Elevators;
  • Ceilings;
  • Entryways; and
  • The room where the merchandise will be placed.

Customers must ensure that the merchandise can safely fit through all access points and into the intended room.

Silver Furniture is not responsible when merchandise does not fit because of incorrect or incomplete customer measurements. Additional delivery, handling, return transportation, or redelivery charges may apply.

9. Safe Delivery Conditions

Our delivery team may refuse to move merchandise through an area when doing so could reasonably cause:

  • Personal injury;
  • Damage to the merchandise;
  • Damage to walls, floors, doors, ceilings, or other property; or
  • Violation of building or safety requirements.

Customers are responsible for clearing a safe pathway before the delivery team arrives.

Delivery personnel are not required to remove doors, railings, windows, fixtures, or existing furniture unless that service was expressly agreed to in advance.

10. Assembly and Placement

Assembly and room placement are included only when expressly stated in the order or delivery service purchased.

Delivery personnel do not perform electrical, plumbing, construction, wall-mounting, appliance installation, structural modifications, or other specialized services unless separately agreed to in writing.

Customers may be responsible for removing and disposing of packaging unless packaging removal is included with the purchased delivery service.

11. Inspection at Delivery

Customers should inspect all merchandise before the delivery team leaves.

Visible damage, missing pieces, defects, or incorrect merchandise should be reported immediately to the delivery team and Silver Furniture.

The customer may be asked to:

  • Note the issue on the delivery paperwork;
  • Take photographs or video;
  • Retain packaging;
  • Provide the order number; and
  • Allow Silver Furniture or the manufacturer to inspect the merchandise.

Signing delivery paperwork without noting visible damage may affect our ability to verify that the damage occurred before or during delivery.

Damage claims are handled according to our Return and Refund Policy and any applicable manufacturer warranty.

12. Store Pickup

Store pickup may be available from:

Silver Furniture
5527 Cermak Road
Cicero, Illinois 60804

Customers must wait until Silver Furniture confirms that the order is ready before arriving for pickup.

A valid photo ID, order confirmation, and proof of purchase may be required.

Customers are responsible for bringing an appropriately sized vehicle and properly securing merchandise. Silver Furniture is not responsible for damage caused after merchandise has been loaded into the customer’s vehicle, including damage caused by improper transportation, securing, unloading, or assembly.

13. Parcel Shipping

Certain smaller products may be eligible for shipment through a third-party carrier.

When parcel shipping is available:

  • Shipping costs will be displayed at checkout;
  • Tracking information may be provided after shipment;
  • Carrier delivery dates are estimates;
  • Silver Furniture does not control carrier delays; and
  • Customers are responsible for providing a complete and accurate shipping address.

Customers should contact Silver Furniture promptly if a package arrives damaged, is missing merchandise, or is marked delivered but cannot be located.

14. Address Changes

Customers must contact Silver Furniture immediately to request a delivery-address change.

Address changes are not guaranteed after an order has been processed, transferred, scheduled, or shipped. Additional fees may apply if the new address changes the delivery distance or requires rescheduling.

Silver Furniture is not responsible for delays or failed delivery caused by an incorrect address provided by the customer.

15. Contact Information

For delivery questions, scheduling assistance, or order concerns, contact:

Silver Furniture
Address: 5527 Cermak Road, Cicero, Illinois 60804
Phone: (708) 477-6162
Email: silverfurniture@hotmail.com
Website: silverfurniturechicago.com